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Accessibility is incorporated into the implementation phase by ensuring all maintenance and support artifacts address accessibility within the system. With a system that is optimized for accessibility, a support team needs to be familiar with accessibility tools, methodologies and resources that may be used with that system.

It is the responsibility of the project manager to ensure that training, handbooks and other support resources made available to maintenance teams and include accessibility-related information. In addition, it is the responsibility of maintenance/operations teams to be versed in accessibility related concepts, technologies, and solutions to effectively support the solution.

Along with to roles and responsibilities as defined in the system development life cycle (SDLC):

A project manager should:

  • Verify that any transition or maintenance/operations documentation includes specific references to accessibility, where applicable

  • Ensure that any support staff responsible for maintaining the system have been informed of the accessible aspects of the system