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Assessment

Usability and accessibility are different lenses to assess user experience. An accessibility assessment supports evaluation of IT systems for compliance with applicable statutes and policies. For a system to truly be accessible, it must be usable for the person employing assistive technology and provide an experience comparable to a person not using assistive technology. A usability assessment will identify design issues with the user interface that could be problematic for the end-user, and in some cases, prevent access to the systems' core functionality. Completion of both an accessibility and usability assessment is essential to providing the best possible user experience.