Public Records Requests
Public Records Act (PRA) Requests
Department of Rehabilitation (DOR)
The California Public Records Act (CPRA) gives the public the right to access information relating to the conduct of state business. The Department of Rehabilitation (DOR) is committed to transparency and providing access to public records in accordance with state law.
Please note: An organization is not required to create new records or summaries in response to a PRA request.
Request for Records
Requests may be made in writing, verbally or in-person. You are not required to provide a reason for your request.
The requester should identify specific dates or a date range for the records whenever possible, describe the subject in adequate detail, and include document titles, names and other information when known. Vague or unnecessarily broad descriptions, e.g., a request for all records "relating to" a general subject, may delay the DOR's response and result in a larger volume of records than the requester intended.
The request should include all relevant contact information. The DOR encourages requesters to include a telephone number and e-mail address for use in the event staff has questions about the request. The DOR may request additional information if the request is not specific enough to identify the requested records.
Public records may be requested by contacting the Legislation and Communications office, Public Information Officer by:
- Phone: 1-916-558-5874 TTY: 1-916-558-5872
- Email: Legislation.Communications@dor.ca.gov
- In-person: 720 Capitol Mall in Sacramento, during business hours, 8 a.m. to 5 p.m. Monday-Friday
General questions regarding the PRA process can be made at any DOR office, however all record requests will be routed to the Legislation and Communications office for processing.
After Submitting a Request
DOR will notify you within ten (10) calendar days whether:
- The requested records exist
- If the records are public and when they will be provided
- The records are exempt from disclosure
- Additional time is needed to determine whether DOR holds the requested records
If DOR cannot determine within 10 days whether it has responsive records, the response period may be extended up to an additional 14 calendar days.
If a deadline date falls on a holiday or if records were received on a non-business day, the requester will be contacted on the next business day.
Inspecting Records
If you wish to inspect records, staff will notify you when the documents are available. If you need assistance reviewing the records, DOR will provide accommodations.
Receiving Records
Records will be distributed to the requester via email. Electronic records will be provided in common, widely used formats (like PDF, CSV, or TXT). If the file is too large to send via email, the requester will receive a downloadable link.
If the requester would like hard copies of the records, there is a ten-cent cost per page payable prior to the duplication of the records. For printing oversized records, i.e. maps or large plans, the cost is fifteen cents per copy. Records can be picked up at 720 Capitol Mall in Sacramento. If the requester would like records delivered via mail, there may be a cost depending on the volume and size of the documents.
Record Exemptions
Some records are confidential and cannot be disclosed. For more information on records exempt under state law exceptions to the California Public Records Act, you may wish to review the applicable law: Government Code Section 7920.000–7931.000.