Mediation is an option for resolving disputes with the DOR. Mediation is a voluntary problem-solving process, assisted by qualified, impartial mediators from outside the DOR.

The goals of mediation are to fully describe both sides of the conflict, explore options for resolving the problem and reach mutually satisfactory solutions. Mediation services are free to applicants, eligible individuals and consumers. You are welcome to bring a representative for support during mediation.

For information on requesting mediation, please contact the District Administrator in your local district office .

Additional Resources

DR 107 - Request for Mediation and/or Fair Hearing (PDF)

DR 1000 - Rights and Remedies (PDF)